Shipping & Returns
If you have any questions, you can reach us by telephone during shop opening hours or by email at firstname.lastname@example.org .
Shipping costs Switzerland
From an order value of CHF 200, we will deliver your parcel to your home free of charge throughout Switzerland. Below an order value of CHF 200, we charge CHF 7 for parcels and CHF 3 for flat items that can be sent by letter post. Wherever possible, we send everything in perfect but used boxes. In this way we can considerably reduce the consumption of packaging material.
International shipping costs
Estelle Gassmann ships internationally. Shipping costs abroad and customs duties are calculated according to destination, size, weight and value of the goods. The buyer bears the shipping costs and customs duties. Please contact email@example.com to receive a shipping quote.
Pick up in the studio shop
All orders can of course also be collected directly from our studio shop. Please simply select the option “Pick up in shop” during checkout. As soon as you receive a pick-up confirmation from us, you can collect your items from us at Neugasse 145b in 8005 Zurich.
All products and accessories that are in stock are usually dispatched within two days (except on Sundays and public holidays, company holidays, etc.).
We love our products and hope you do too. However, if you are not satisfied for any reason, you can return the products within 14 days of the order date or bring them back to the shop. The products must be undamaged and in their original packaging. Shipping costs cannot be refunded and the price of the return shipment must be paid by the customer. In order to be able to process the return smoothly, we ask for a short registration on firstname.lastname@example.org .